The Keats Agency is a local insurance agency with a long history of customer satisfaction, speed to service, and smart insurance planning.
They have been honored year after year for many industry awards including a 2014 induction into the Nationwide Insurance Hall of Fame. Keats is one of fewer than 60 agents who have achieved this recognition in the 100 year history of the company.
“We have a responsibility to our clients to find them the right companies, with most competitive products and to prepare their protection program in the most cost-effective way. We exist for their benefit and vow to offer as much value as possible for their insurance dollars.” said Ron Keats, President Keats Insurance Agencies Inc.
Keats does things differently than most local insurance agencies. A few things stand out. At the Keats Agencies, every client is contacted at least once a year for a sales-free review of their policies. It’s rare for a local agent to have the staff to handle such a significant undertaking.
Keats feels that a lot changes each year and it’s important to take the time to make sure protection matches need. Ron mentions “Discounts fall off; rates change; new opportunities for efficiency develop; and sometimes you have coverage you no longer need. Smart insuring can only be accomplished through regular reviews”. An example of something new is telematics and pay per mile programs. They offer potential savings that weren’t readily available just a couple years ago.
Another category Keats handles differently is claims. The agency claims team will reach out to clients upon notice of a loss to support the client in their dealings with the insurance carrier.
They are an industry leader in technology and training affording their customers accurate, knowledgeable, and friendly insurance services. Another advantage Keats has is their vast inventory of insurance carriers. More carriers means more choice and a better opportunity to find the best fit for a client. Keats Insurance represents most major carriers including Nationwide, Allstate, Travelers, Safeco, Liberty Mutual, Hartford, MetLife, Hanover, Progressive, Chubb, PURE and more.
COVID had a significant impact on operations in 2020.
“We were prepared for work from home but still had to learn how to do it efficiently. Today we run seamlessly as a hybrid with some workers at home and some at our offices while remaining fully and completely available for our clients.” according to Ron.
The agency took all appropriate measures to protect staff and clients in their offices. They include acrylic barriers, temperature checks and questionnaires upon entry, sanitation stations and new air purifier systems in HVAC units for maximum protection against the virus.
Their work isn’t only in sales and service of insurance. Keats staff is very active outside the office with their extensive volunteer and charitable work with organizations such as Long Island Cares, Island Harvest, Lustgarten Foundation and others.
Keats Insurance has offices on Long Island in Mineola and Baldwin, upstate New York in Orange and Sullivan counties, as well as Atlanta Georgia and Ft Myers Florida. They do business in the states of NY, NJ, PA, CT, GA, VA, and FL and serve over 10,000 households.